Differential rent reviews
Collect household and income information, review supporting evidence and record rent reassessments. Keyholder connects the review campaign, assessment and tenant notification for housing providers across Ireland.
Start with the review campaign
Initiate an annual review or a review triggered by a change in circumstances. Notify tenants with the portal link and a clear document checklist, then follow outstanding and completed submissions.
Automated review reminders support follow-up. The housing team retains visibility of cases that still need information or assessment.
Information to collect
- Household members and changes in family composition
- Employment and income information
- Payslips and social welfare statements
- Employment letters and other required evidence
- Tenant declarations
Review the income and the evidence together
Tenants submit updated information and supporting documentation through the online portal. Standardised document collection gives the housing team a consistent basis for review.
Identify missing or unsuitable evidence, request a replacement and keep that request connected to the review. An upload or document check is not a completed rent assessment.
Assessment, exceptions and the recorded outcome
Assess verified household income under the applicable differential rent scheme and record the resulting rent reassessment. Cases needing clarification stay with the reviewer until the issue is resolved.
- Assessment rationale
- Keep the information and reviewer reasoning that support the rent outcome.
- Tenant notification
- Communicate the updated rent assessment and keep the communication with the review.
- Household and review history
- Maintain up-to-date income records and an audit trail of submissions, evidence and decisions.