Change of circumstances
Capture changed household information, collect supporting evidence and review the effect on eligibility, rent or tenancy arrangements. Keep the updated record and the reason for the outcome together.
Changes a tenant may need to report
- Employment and income
- New employment, job loss, different working hours, or an increase or decrease in household income from any source.
- Household composition
- New household members, dependants leaving or other changes in occupancy.
- Residency status
- Changes in residency or right-to-rent status where applicable to the tenancy.
- Benefits and other circumstances
- Changes in social welfare payments, HAP or other housing supports, and any material change affecting eligibility or tenancy arrangements.
From a reported change to an updated record
Configure the review process around your organisation’s requirements. Route submissions to the relevant housing team and retain the evidence supporting each change.
Tenant submits the change
Updated household information and supporting documentation are submitted online.
Housing team reviews the evidence
The team is notified and the submission enters the review queue. Review documents against the tenant record and request clarification or replacement evidence when needed.
Impact is assessed
Consider the effect on eligibility, rent calculations or tenancy arrangements through the configured workflow.
Outcome is recorded and communicated
Record the decision and rationale alongside the tenant’s history. Notify the tenant of the outcome and any changes to their rent or tenancy.
Supporting evidence stays with the change
Store documents with the relevant submission and retain the record of review and replacement requests. The change history connects what was reported, what was checked and what was decided.
Consistent processes and documented decisions support the housing provider’s compliance responsibilities throughout the tenancy lifecycle.