Help with your housing application
Use Keyholder to apply online for affordable housing, Cost Rental and private rental properties where your housing provider uses the platform. This page explains how to prepare your information and follow your application.
Create your applicant profile
Set up your profile with household details, income information and the supporting documents requested for your application.
Apply online
Browse available properties where offered and submit your application digitally from your device. Check the scheme requirements before submitting.
Follow your progress
Check your application status and messages. If your provider requests more information or a replacement document, return to the application to respond.
Complete your tenancy agreement if offered
If the housing provider offers you a tenancy, follow its instructions to complete the agreement digitally and arrange the next steps.
Questions about your application?
Contact the housing provider handling your application for questions about scheme requirements, eligibility, allocation or an outcome. Use the application’s communication tools where available, or the contact details supplied by the provider.
If your circumstances change
Let your housing provider know if household members, employment or income change. Follow its instructions for submitting updated information and supporting evidence.